Shipping Policy

Last updated: September 2026

Shipping Within the United States

TINHAO currently ships within the United States. Our products are stored and dispatched through U.S.-based fulfillment partners, helping orders reach customers more efficiently.

Free Standard Shipping

Standard shipping is free on U.S. orders. Any alternative shipping option and its cost, when available, will be shown at checkout.

Order Processing

Most orders are prepared for shipment within 1–2 business days. Orders placed on weekends or public holidays normally begin processing on the next business day. Processing may take slightly longer during peak shopping periods or severe weather.

Once an order has entered the fulfillment process, we may not be able to change or cancel it. Please review your shipping address carefully before completing your purchase.

Estimated Delivery Time

Most standard-delivery orders arrive within 3–7 business days after processing.

Delivery estimates are not guarantees and may be affected by carrier delays, severe weather, holidays, address issues or other circumstances outside TINHAO’s control. The estimate shown in your tracking details should be treated as the most current estimate for your order.

Tracking Your Order

When tracking becomes available, a shipping confirmation email will be sent to the email address used at checkout. Tracking information may take 24–48 hours to begin showing movement after the shipping confirmation is issued.

Split Shipments

If an order contains multiple products, the items may be sent in separate packages and arrive at different times. Separate tracking numbers may be provided.

Fulfillment Partners and Packaging

TINHAO uses U.S.-based third-party fulfillment centers to store and dispatch inventory. As a result, the exterior shipping label, carrier information or packaging may reference one of our fulfillment partners.

Orders are packed to help protect the eyewear during transit. Included accessories vary by product type and are listed on the applicable product page.

Delayed Orders

If tracking has not updated for several business days, or your order has not arrived by the estimated delivery date, please contact us. We will help review the available tracking information and determine the appropriate next step.

Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it:

1. Confirm that the shipping address is correct.
2. Check around the delivery location and ask other household members or neighbors.
3. Allow up to 24 hours, as some carriers mark packages as delivered shortly before final delivery.
4. Contact the carrier using the tracking number.
5. Contact TINHAO if the package is still missing.

We will review the available delivery information and assist where possible. Replacement or refund eligibility depends on the carrier investigation and the circumstances of the delivery.

Damaged Packages or Incorrect Items

If your order arrives damaged, incomplete or incorrect, contact us promptly and include your order number, a description of the issue, clear photographs of the product, and photographs of the shipping packaging and label where relevant.

Please keep the product and packaging until we have reviewed the issue. Do not return an item before receiving instructions from our customer service team.

Returns

Shipping questions relating to a return or refund are governed by our Refund Policy. Please review that policy before returning a product.

Contact Us

For questions about shipping or delivery, contact support@tinhaopro.com. Please include your order number when contacting us about an existing order.