Return and Refund Policy

Last updated: September 2026

30-Day Return Period

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be in the same condition in which it was received: unworn or unused, with any original tags, accessories and packaging. You will also need your order number or other proof of purchase.

Requesting a Return

To request a return, contact tinhaopro@gmail.com and include your order number and the reason for the return.

TINHAO uses multiple U.S.-based fulfillment partners, so there is no single return address for every order. If your return is accepted, our customer service team will provide the applicable return address and return instructions for your order.

Do not send a return to the address on the original package or directly to a fulfillment center unless TINHAO customer service has instructed you to do so. Items returned without prior authorization or sent to an incorrect address may not be received or processed.

Customer-Preference Returns

For returns caused by a change of mind, an incorrect size selection, unsuitable fit, color preference, style preference, or another reason not caused by a product defect or fulfillment error, the customer is responsible for return shipping costs.

Please measure the total width and height of the prescription or reading glasses you already wear and review the product fit information before ordering. A product not fitting the customer’s glasses is treated as a customer-preference return unless the product received differs materially from the measurements or information shown on the applicable product page.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery and contact us promptly if an item is damaged, defective or incorrect, or if an item is missing from the order.

Include your order number, a description of the issue, clear photographs of the item, and photographs of the shipping packaging and label where relevant.

If we confirm that the item was damaged, defective or incorrectly fulfilled, TINHAO will be responsible for the approved return or replacement shipping cost and will provide the appropriate resolution and instructions.

Sale and Promotional Items

Sale and promotional items follow the same return eligibility rules as regularly priced items. A discount or promotion does not, by itself, make an item final sale.

Restocking Fees

TINHAO does not charge a restocking fee for an approved return.

Exchanges

Because inventory is held across multiple fulfillment locations, direct exchanges may not always be available. The fastest way to receive a different product is normally to complete an approved return and place a separate order for the replacement item.

Refunds

We will notify you after the returned item has been received and inspected. If the refund is approved, it will be issued to the original payment method.

Bank and card processing times vary. Please allow up to 10 business days after approval for the refund to appear. If more than 15 business days have passed since we approved your refund, contact tinhaopro@gmail.com.

Contact Us

For questions about a return or refund, contact tinhaopro@gmail.com. Please include your order number.