Privacy Policy

Last updated: September 2026

This Privacy Policy describes how TINHAO, operated by SKY SUPPLYCHAIN MANAGEMENT CO LIMITED (collectively, “TINHAO,” “we,” “us” or “our”), collects, uses and discloses personal information when you visit, use or make a purchase from www.tinhaopro.com, communicate with us, or otherwise use our services.

Personal Information We Collect

Depending on how you interact with us, we may collect:

• Contact information, including your name, email address, telephone number, billing address and shipping address.
• Order information, including products ordered, transaction details, delivery status, returns and customer-service history.
• Payment information processed by Shopify and applicable payment providers. TINHAO does not directly store complete payment-card numbers.
• Account information, if you create a customer account.
• Communications, including messages, support requests, return information and information submitted through contact forms.
• Reviews and user content, including ratings, review text, photographs or other content that you choose to submit.
• Device and usage information, including IP address, browser type, device information, pages viewed, referring links and interactions with the store.
• Marketing preferences, including newsletter subscriptions and communication choices.

How We Collect Information

We collect information directly from you, automatically through cookies and similar technologies, and from service providers that support our store, payments, fulfillment, delivery, analytics, fraud prevention, customer support, reviews and marketing.

How We Use Personal Information

We may use personal information to:

• process payments, orders, shipping, delivery, returns and refunds;
• provide customer service and respond to questions or complaints;
• manage customer accounts and order history;
• detect, investigate and prevent fraud, misuse or security incidents;
• operate, maintain, measure and improve our website, products and services;
• send service messages, order updates and, where permitted, marketing communications;
• display reviews or other content you choose to submit;
• comply with legal obligations and enforce our policies and agreements.

How We Share Personal Information

We may disclose personal information to service providers where necessary to operate the store, including:

• Shopify, which hosts and operates our ecommerce platform;
• payment processors and fraud-prevention providers;
• U.S.-based third-party fulfillment centers, including the fulfillment networks used to store and dispatch inventory;
• shipping carriers and tracking providers;
• customer-support, review, email, analytics, security and website-service providers;
• professional advisers, regulators, courts, law enforcement or other parties when disclosure is required or permitted by law;
• a purchaser or successor in connection with a merger, acquisition, financing, reorganization or sale of all or part of our business.

We do not authorize fulfillment or shipping partners to use order information for their own unrelated marketing purposes.

Cookies and Similar Technologies

Our store and service providers use cookies and similar technologies to keep the site functioning, remember preferences, understand site usage, help prevent fraud and, where enabled, measure or personalize marketing.

Your browser may allow you to remove or block cookies. Blocking necessary cookies can affect store functions, account access or checkout. Where required, we provide cookie or privacy controls through the store interface.

Advertising and Privacy Choices

Some analytics or advertising activities may be treated as “sale,” “sharing” or targeted advertising under certain U.S. state privacy laws. Where applicable, you may use the privacy choices or data-sharing opt-out link provided on our store, or contact us to submit a request.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, resolve disputes, enforce agreements, prevent fraud and comply with legal, tax and accounting obligations. Retention periods vary according to the type of information and the reason it is held.

Data Security

We use reasonable administrative, technical and organizational safeguards intended to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International Processing

TINHAO and its service providers may process personal information in countries other than the country in which you live. When required, we use appropriate measures for international transfers of personal information.

Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of or a copy of certain personal information, or to object to or restrict certain processing. You may also have the right to withdraw consent or appeal a decision concerning a privacy request.

To submit a request, contact info@tinhaopro.com. We may need to verify your identity before processing the request. You may use an authorized agent where permitted by law.

Marketing Communications

You can unsubscribe from marketing emails using the unsubscribe link included in the message. You may continue to receive non-marketing communications relating to orders, accounts or customer service.

Children’s Privacy

Our services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, contact us so that we can review and address the request.

Third-Party Websites

Our store may contain links to third-party websites or services. Their privacy and security practices are governed by their own policies, and TINHAO is not responsible for those practices.

Changes to This Policy

We may update this Privacy Policy to reflect changes to our practices, services or legal obligations. The revised version will be posted on this page with an updated date.

Contact Us

For privacy questions or requests, contact:

SKY SUPPLYCHAIN MANAGEMENT CO LIMITED
6/F, Manulife Place
348 Kwun Tong Road
Hong Kong
Email: info@tinhaopro.com